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THE MOST COMMON QUESTIONS

  • What type of Wax is used in Oli candles?
    Our Candles are made using Soy Wax, Soy is a natural plant-based wax that doesn’t release any toxins while burning. Soy wax candles also produce less smoke and are less toxic than normal candles.
  • What type of wicks is used in Oli Candles?
    Our wicks are made from Cotton and are free from any heavy metals they also give a cleaner and longer burn time.
  • Why does the top of my candle look different or discoloured?
    Wax is a natural substance and can easily be affected by environmental factors such as change in temperature. Even fragrance oils added can change the colour of the wax so that it creates a yellow discolouration. This does not affect the candle in any way.
  • How do I remove Spilt soy wax?
    If you accidentally spill candle wax, Allow the wax to cool completely and then clean it with hot soapy water.
  • Can I re use my candle glass?
    Yes, you can re-use your glass candle jar. Clean the jar by using hot, soapy water. Please remember DO NOT pour liquid wax down your drains. The wax will solidify in the pipes and clog your sink.
  • Do you offer Wholesale?
    Yes, we do offer wholesale prices. We would love to hear from you, please email us with your information and we will get back to you shortly with the pricing information and terms
  • How quickly will my order ship?
    We make every effort to ship your orders as quickly as possible. We aim to ship all products within 1-3 business days of order
  • I still haven’t received my order, what should I do?"
    If you haven’t received your order within the estimated delivery timeframe, please drop us an email at info@olicollective.com so we can look into it for you.
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